Returns & Exchanges Policy

We want you to love every sip of our premium Hawaiian coffee, but if you are not completely satisfied with your purchase, we accept returns on non-perishable merchandise within 30 days. Due to food safety regulations, we cannot accept returns on opened coffee bags, but we will gladly offer a replacement or store credit if the product is defective.

Return Process

• 1.
  Initiate Your Request

  Contact our Ohana Support team via email with your order number and the reason for your return or exchange.

• 2.
  Prepare the Package

  Securely pack the unused merchandise or unopened coffee in its original packaging to ensure it arrives safely back at our shores.

• 3.
  Ship It Back

  Affix the provided return shipping label and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship out your replacement within 5-7 business days.